Email response

Expertise and commitment behind every email.

Email is an excellent way to reinforce your brand with your customers. It is not only cost-effective but versatile as well!

We don’t underestimate any of the communication channels your customer chooses. We have the same communication commitment via email than we do in phone calls or chats. We always speak your brand and reflect your account personality.

You are 3 steps from success!

Email response

Expertise and commitment behind every email.

Each email conveys your brand culture and exceeds performance standards for email support.

INTEGRATED AND RESPONSIVE

Our email support has the whole package: customer care, requests, technical support, price quotes, order fulfillment, and pre-/post-sale customer service. We do not limit ourselves to only responding emails with more emails. If we believe a phone call is a better way to solve a given problem, that’s what we do. And the other way around! This is flexibility in its purest state. We train our agents on email systems and procedures and use quality assurance checks and coaching, so we make sure we meet your expectations.

UNEXPECTED VOLUMES AND DIFFERENT PLATFORMS

We can handle massive email volumes thanks to our brand specialists, assignments reschedule and our capacity to route emails to the brand specialist best qualified in terms of expertise on products, client policies, order status and others. We are resilient to whatever system or email platforms works best for your business. We can develop and deliver reports on a daily basis encompassing the statistics of you specify.

Our Clients Said

We make companies successful by guaranteeing the best customer experience for their clients

The interactive voice response allows us to connect the need of our costumers to the correct representatives; providing full and efficient support.

    Emmanuel Rosario
    Emmanuel Rosario

    Immigration Services

    Thanks to Masterlink’s support our ministry has been able to service people from all over the world, at a fast but efficient pace

      King Jesus Ministries
      King Jesus Ministries

      Church

      We loved the the way the interactive voice response enabled us to direct our clients to the correct customer service specialist.

        EuroStable
        EuroStable

        Car industry

        The team has successfully handled all of our online inquiries and stakeholders during our conferences.

          Alejandro Cardona
          Alejandro Cardona

          Seminario Creando Riqueza