Text Messaging

Engaging with Customers via Two-Way Texting

The text message dynamic tool can assist your business in multiple ways as it enables agents to respond to inbound texts, automate alerts, or send prolific messages from the contact center in real time. You can transfer the dialogue with a customer from voice to text. Customers may prefer this option as it offers a less hinderous and more concise communication solution. Switching to texting will definitely boost customer satisfaction, which is your ultimate business goal!

Furthermore, once an SMS message is received, our system generates a highly important inquiry directly to our support desk so that our team can respond and deliver an answer quickly. Your business will harvest the benefits of automated workflows, integrated reporting, and complete customer history to text support; immediate analytics. Lastly, select a custom toll-free or local number for text support.

You are 3 steps from success!

Text-Messaging

Engaging with Customers via Two-Way Texting

Text messaging it’s a great supporting tool for businesses — it helps to save time and create a unique communication channel with customers

CREATE A PERSONALIZED AUTOMATED RESPONSE

Allowing customers to text your business is a huge step forward. Our team will respond immediately!

CARRY OUT CUSTOMER SATISFACTION SURVEYS

When you send “bulk” texts, you can reach thousands of stakeholders in just a few minutes. Add a link in your text, and invite customers to fill out your survey.

NEED TO PROMOTE AN EVENT?

Our SMS capabilities allows to send text messaging marketing campaigns. Inform your stakeholders of your online event, conference, product and more.

YOUR CALL TRANSFORMED INTO A TEXT

Due to the constraints of time, allow your consumers to have a private and secure conversation in their most convenient time.

TWO-WAY CONVERSATIONS

The SMS text feature will make it easier for you to deal with any kind of inquiry, especially when a prompt response is necessary.

Our Clients Said

We make companies successful by guaranteeing the best customer experience for their clients

The interactive voice response allows us to connect the need of our costumers to the correct representatives; providing full and efficient support.

    Emmanuel Rosario
    Emmanuel Rosario

    Immigration Services

    Thanks to Masterlink’s support our ministry has been able to service people from all over the world, at a fast but efficient pace

      King Jesus Ministries
      King Jesus Ministries

      Church

      We loved the the way the interactive voice response enabled us to direct our clients to the correct customer service specialist.

        EuroStable
        EuroStable

        Car industry

        The team has successfully handled all of our online inquiries and stakeholders during our conferences.

          Alejandro Cardona
          Alejandro Cardona

          Seminario Creando Riqueza