The text message dynamic tool can assist your business in multiple ways as it enables agents to respond to inbound texts, automate alerts, or send prolific messages from the contact center in real time. You can transfer the dialogue with a customer from voice to text. Customers may prefer this option as it offers a less hinderous and more concise communication solution. Switching to texting will definitely boost customer satisfaction, which is your ultimate business goal!
Furthermore, once an SMS message is received, our system generates a highly important inquiry directly to our support desk so that our team can respond and deliver an answer quickly. Your business will harvest the benefits of automated workflows, integrated reporting, and complete customer history to text support; immediate analytics. Lastly, select a custom toll-free or local number for text support.Engaging with Customers via Two-Way Texting
Set up a call where we can learn about your business, your vision and goals.
We would provide you with a strategy that would improve your customer journey and help grow your business.
You get the results you deserve and your business grows
Allowing customers to text your business is a huge step forward. Our team will respond immediately!
When you send “bulk” texts, you can reach thousands of stakeholders in just a few minutes. Add a link in your text, and invite customers to fill out your survey.
Our SMS capabilities allows to send text messaging marketing campaigns. Inform your stakeholders of your online event, conference, product and more.
Due to the constraints of time, allow your consumers to have a private and secure conversation in their most convenient time.
The SMS text feature will make it easier for you to deal with any kind of inquiry, especially when a prompt response is necessary.
We make companies successful by guaranteeing the best customer experience for their clients
Immigration Services
Thanks to Masterlink’s support our ministry has been able to service people from all over the world, at a fast but efficient pace
Church
We loved the the way the interactive voice response enabled us to direct our clients to the correct customer service specialist.
Car industry
The team has successfully handled all of our online inquiries and stakeholders during our conferences.
Seminario Creando Riqueza
The interactive voice response allows us to connect the need of our costumers to the correct representatives; providing full and efficient support.