In chat support

Live chat support: proactive and reactive

Our live chat support agents deliver expertise and passion in every chat interaction. We are true to your brand personality.

Dedicated Brand Specialists translate into superior customer service which, in turn, generates more satisfied customers, more sales, greater ROI and AOV, higher conversion rates, less shopping cart abandonment, and increased brand loyalty.

You are 3 steps from success!

In chat support

Live chat support: proactive and reactive Increase your sales, retain customers and create brand loyalty with our comprehensive inbound offer

STEP 1: Set up a Call

STEP 2: Receive a Proposal

STEP 3: Get Results

Our live chat support agents are the voice of your brand.

YOUR CUSTOMERS ARE NOT ALONE

With our live chat support, your website’s visitors will never walk alone, our Brand Specialists are available at all times to provide personalized assistance through our comfortable conversation platform with which you can gain engagement. Browsing and shopping on your website will be an enjoyable experience thanks to our services.

ACTING AND REACTING

Your customer asks, we respond. Quick responses are fundamental to brand prestige and service quality, and our reactive live chat guarantees your brand will stand out from the crowd and boosts customers’ experience.

HUMAN WARMTH

We adopt a proactive attitude to help your customers walk out of check-out errors or zero search-return results. If we identify a customer has been on the shopping cart page for too long (let's say 90 seconds), we send a message offering our assistance. We let your client know our service is available without being aggressive or intrusive. The chat window disappears after 30 seconds if no response.

GROWING TOGETHER

If you wish, Masterlink Group can provide you with customized reports to measure the effect of proactive and reactive live chat events on check-out errors, shopping cart abandonment, customer satisfaction, conversion rates, and average order values. Our ultimate goal is to convert the visitors to your website into loyal, long-time customers through a special, helpful and efficient attention. Eventually, in doing so, your sales will enhance and your brand loyalty will grow.

MORE THAN ONE CUSTOMER AT A TIME

We not only provide short response times but also personalized assistance and interaction with more than one visitor at a time, thus, reducing your cost whilst maintaining quality. By anticipating your customers’ needs, we can increase their confidence in your products and services.

Our Clients Said

We make companies successful by guaranteeing the best customer experience for their clients

The interactive voice response allows us to connect the need of our costumers to the correct representatives; providing full and efficient support.

Emmanuel Rosario

Immigration Services

Thanks to Masterlink’s support our ministry has been able to service people from all over the world, at a fast but efficient pace

King Jesus Ministries

Church

We loved the the way the interactive voice response enabled us to direct our clients to the correct customer service specialist.

EuroStable

Car industry

The team has successfully handled all of our online inquiries and stakeholders during our conferences.

Alejandro Cardona

Seminario Creando Riqueza

In chat support

Live chat support: proactive and reactive

You are 3 steps from success!

In chat support

Our live chat support agents are the voice of your brand.

YOUR CUSTOMERS ARE NOT ALONE

ACTING AND REACTING

HUMAN WARMTH

GROWING TOGETHER

MORE THAN ONE CUSTOMER AT A TIME

Our Clients Said

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